Job Description: Assist colleges by answering phone call and e-mail inquiries from students and parents concerning their specific financial aid, admissions, or registration questions. This position requires you to determine how many days and hours you would like to work per day. Most positions require being available during the normal work day. Communication Consultants can work either full or part-time. A general knowledge of financial aid, admissions, or registrar duties is required. Communication Consultants will be given scripts for answering general questions, but will also have “view” access to our client college systems so that specific questions can be answered for the student/parent. ProEd will provide all school policies and procedures.

The consultant is responsible for:

(a) Answering the phone during the agreed upon hours each day/week,
(b) Responding to e-mail inquiries,
(c) Following all school policies and procedures with respect to financial aid services,
(d) Following established communication protocols with school personnel, (e) Keeping a log of all responses to e-mails.

(f) Providing their own computer equipment with a minimum Windows 10 operating system and current anti-virus software.

Requirements: All consultants must pass a criminal background check conducted by ProEd.

Job Description: The Consultant will assist ProEd’s client financial aid offices in completing the school’s “backroom” financial aid processes like verification, R2T4, SAP, PJ, loan processing, etc. The consultant will access the school’s mainframe and imaging system via cloud-based applications or through a Virtual Machine and VPN connection provided by ProEd and the school. Consultants follow the schools policies and procedures to complete tasks and track work completed in ProEd systems. Processing consultants can work either full or part-time.

The consultant is responsible for:

(a) Demonstrating knowledge and expertise in a given financial aid process,
(b) Becoming familiar with and following the school’s specific guidelines and policies,
(c) Using ProEd’s secure web-based portal and work queues.

(d) Providing their own computer equipment with a minimum Windows 10 operating system and current anti-virus software.

Requirements: We require at least 5 years of direct professional financial aid experience and an earned bachelor’s degree. All consultants must pass a criminal background check conducted by ProEd. Consultants must also pass a training and assessment process to determine the level of proficiency in completing assigned work.